The contract with the current provider expires on 31.01.2023.

The copper town of Stolberg awards a contract for the provision of services by an IT service provider (broadband supply) on the basis of the provisions of the Telecommunications Act on the symmetrical broadband connection of 17 school locations.

The provider serves the end users as a "single point of contact" for inquiries, requests for support and faults and takes care of the requests of the end users during service hours, within the framework of the service level agreement (SLA), as "first level support" and identifies, classifies and resolves faults.

He provides information and information about the system, fault or order status of services of the respective service providers, forwards tickets to his own units and to other providers and tracks the processing over the entire term of the contract.

After the contract with the current provider expires on 31.01.2023, the listed 17 sub-locations in the urban area of the copper city of Stolberg are to be seamlessly connected to the broadband network as of 01.02.2023.