The subject of this call for proposals is the continuous (24/7) staffing of the reception center of the Film University Babelsberg Konrad Wolf in the period from 1.3.2024 to 28.2.2025 with the option of annual extension. max. 4 years.

In order to ensure the safety of people and buildings as well as business operations, a 24-hour staffing of the reception is necessary. The following services must be provided:

- Reception of visitors, groups of visitors, etc., notification of them to the receiving body, issuance of visitor cards,

- Mediation of incoming and outgoing telephone calls or telephone provision of information, receiving and forwarding messages,

- access control (unless this is done by an electronic control system) for people and vehicles,

- Key issuance and acceptance, key authorization management also for key cards and transponders,

- Control and monitoring of internally connected fault and hazard alarm systems (fire and burglar alarm system, building management system), etc.,

- Initiation and coordination of appropriate alarm tracking measures (e.g. information to technicians, fire brigade, police) in the event of a failure of the building services,

- Inspection tours in and around the building complex, 3 x daily, approx. 30 min.

- Before the start of the services, the Contractor must install a guard control system in coordination with the Client (approx. 15 points indoors and outdoors). This service is not remunerated separately.

- The patrols must be documented by the guard control system.

- Verschlusskontrolle,

- Receipt and entry of room requests in an electronic room book,

- Receipt of mail, i.e. weekday mail distribution with the support of an electronic document management system, safekeeping of bulky mail (parcels) and distribution to the customer.

- Due to the ongoing digitalization of the Film University, the problem-free handling of digital media or the use of the PC must be guaranteed (see minimum requirements for the reception staff),

- Optional: mobile Bestreifung, Sonderbewachung

- Additional staff is needed to supervise the annual event "Film Festival Sehsüchte" (5 days per year, approx. 150 hours of work, sometimes with night and weekend surcharge).

- Opening and closing the underground garage door. Opening: no later than 5:50 a.m. Closing 9:30 p.m.