Procurement of customer management systems to improve business workflows and simplify communication with customers in the Sales process.

The procurement includes access rights to the system, implementation, support and maintenance. Operation as hosted service or on-premises.

Options for associated consulting services and possibly aftermarket functionality.

Procurement of customer management systems to improve business workflows and simplify communication with customers in the Sales process.

The procurement includes access rights to the system, implementation, support and maintenance. Operation as hosted service or on-premises.

Options for associated consulting services and possibly aftermarket functionality.

Introduction

Göteborgs Egnahems Aktiebolag (Egnahemsbolaget or the Client) invites applicants (Supplier) to apply to participate in procurement regarding Customer Management Systems. The client needs to acquire a new system to support customer management in the sales process.

The client awaits your application with great interest!

Extent

The procurement of Customer Management Systems comprises the following main parts:

Service offer - right of use to the system

Introduction of the system

support

Software maintenance - updates, upgrades and bug fixes

Option: consulting services around the system

Option: functionality for handling complaints and warranty matters, see further in section 3.

Form of operation - the system can be provided as a hosted service (SaaS service) or through operation in the Client's infrastructure (on-premises). The two forms of operation have slightly different sets of requirements and conditions linked to them.