This tender relates to a contract for the delivery, implementation, ongoing development and maintenance of the IT system for optimizing flex traffic to FlexDanmark.
Description of the offer
In order to replace its existing IT system, the client wants to acquire a new IT system for optimizing flex traffic. The offer relates to contracts for the delivery, implementation, ongoing development and maintenance of the IT system.
Flex traffic is demand-driven public transport (DRT), with travel being guided by the passenger's needs. Flex traffic interconnects passengers on a daily basis across schemes, municipalities and regions.
By allowing flex traffic to handle the statutory visited traffic, the municipal and regional traffic comes into the same pool of driving, thus obtaining the same economies of scale as the other municipalities and regions that already allow flex traffic to handle their driving. The driving is carried out by hauliers or taxi companies with whom the transport companies have contracted through tenders.
The driving coordination can be done because all driving orders are placed in a specialized IT scheduling system that takes care of the driving schedules, regardless of service requirements and who has ordered them. This means that passengers who are going to the doctor can interact with hospital patients or pensioners who are going to buy. It is thus possible to provide a service that meets what is desired from the political level while at the same time being able to achieve better control of the cost of driving.
Every day, the task is to provide efficient planning and safe operation in the agreed quality for the benefit of passengers, municipalities and regions. In 2019, approximately DKK 5.7 million was implemented. traveling for about 264 000 unique persons of about 5 100 cars. This corresponds to just over 15 700 trips per day. day.
The core task of flex traffic is the coordination of driving, and is based on an IT system that the contracting authority makes available to the transport companies, which is made available to the individual municipalities and regions, to the individual administrations and departments. There are approx. 8,700 registered users in regions, municipalities and transport companies using the existing IT system.
The transport companies also carry out the task of monitoring the daily operations, as well as supporting municipalities and authorities in using the system, including the continuous adjustment of the authorities' set parameters, for continuous business optimization.
Travel reservations are created either by the passengers themselves, or by staff at either authorities or traffic companies. The user group of flex traffic is wide; from school children with special needs to the community's oldest and most vulnerable. Among other things. therefore, the carriers have traffic managers to monitor and intervene when a journey cannot be completed within the agreed framework - the consequence can be great, both for the individual traveler and for the community.
The vision for the project is therefore that the transport companies will continue to be able to provide flex traffic solutions of the desired quality. The solutions must be up-to-date, user-friendly and effective.
The annual total volume of the contract offered after the acquisition is not expected to exceed DKK 4-5 million. DKK excl. VAT, with an estimated value of delivery until the acquisition of DKK 25-30 million. DKK. The volume is for guidance only and is based on historical figures, which is why they cannot be taken as an expression of a guaranteed future sales volume.
The contract includes the following main services, which are elaborated on in the tender documents.
A. Customization, configuration and development of IT system for optimizing flex traffic to replace the client's existing optimization system.
B. Implementation in the form of assistance to the commissioning commissioning of the IT system by the transport companies.
C. Maintenance, operation and support in the form of, inter alia, updating of software, monitoring the IT system and providing the daily technical support to the client's eligible users consisting of i.a. service desk.
D. The supplier must continuously develop the IT system on the basis of the contract. as a result of changed and new driving arrangements during the term of the contract.