Repair and maintenance services. Jephson Housing Association Group (JHAG), otherwise referred to as 'The client', is tendering for the provision of its responsive repairs/maintenance and void property works requirement. There are 3 associations in the Group which together currently manage approximately 16 000 homes of various tenures, throughout England. JHAG are tendering for Midlands (Leamington Spa), the East Region, and Shropshire, Herefordshire and Warwickshire (known as Marches Housing Association Ltd) areas only of the Group. The contract will be let for an initial 5 years, with an option to extend for up to a further five years, in yearly increments. The approximate contract value across all Lots, per annum is GBP 4 038 000.
The service will comprise day-to-day responsive maintenance, void property works and out of hours emergency callout repairs to occupied and unoccupied general needs, sheltered and supported residential properties, garages, communal facilities, commercial property and areas/open spaces for which it has landlord responsibility. (NB. Open spaces will be dealt with in the main through seperate ground work contractors, however where there are hard landscaping issues such as repairs to paths, fencing etc. the general responsive repairs contarctor may be used).
The Contract will be based on the NHF 2011 Form of Contract 2011 and will be let on an 'all-inclusive' basis and is likely to involve work under all building trades. It is anticipated that gas safety checks, servicing, repairs and installations will not be required to be undertaken under the contract generally as a matter of course but nevertheless may be instructed on an occasional basis and so applicants must have the technical ability and capacity to carry out such work if and when instructed. Separate contracts will NOT be awarded for the individual trades (e.g. carpentry, plumbing etc.) encompassed within this Contract.
The Tender will be on the basis of tendered percentage adjustments to the M3NHF Schedule of Rates -Responsive Maintenance and Void Property Works Version 5.1 for all Works.
The Service Provider(s) will be required to provide a customer focused service and show commitment to providing effective services that provide value for money to the Authority and its residents and must be responsive to achieve collaborative working practises, innovation and continuous improvement.
The Service Provider(s) will be required to operate a 100 % repairs by appointment slot system with appointments being made by the contractor once the job is notified via interface to the contractor. The contractor must show a commitment to t maintaining and improving the Group's excellent performance in relation to customer satisfaction, Best Value and other local performance indicators.
The Client will require the Service Provider(s) to provide dedicated staff to deal with day-to-day operations of the contract and employ predominantly local and preferably directly employed labour to carry out the work, applicants are advised that TUPE will apply to the Contract.
The Service Provider(s) will also be required to provide, maintain and use modern, up to date ICT technology and business systems for the end to end management and delivery of the contract/service including a suitable and compatible direct IT link in order to interface with the Clients Northgate repairs and housing management system, full and effective real time utilisation of personal digital assistants (PDAs) and vehicle tracking systems.
The Invitation to Tender will also require bidders to submit bids based on the Clients specified options for normal working hours and meeting 2 hour response times on both normal working hour and out of hour emergency callouts.