Flytoget would like to use this procurement to establish a new contract for the operation and administration of the following self-developed IT systems:

— -The customer database with accompanying APIs.

— -Product database with accompanying APIs.

— -Receipt and loyalty programme database with accompanying APIs.

— -Customer service and administration system.

— -https://minside.flytoget.no.

— -Customer service system for mobile (iOS).

The above systems are currently administered in separate contracts that end at different times in the next three years. The systems have come into an operational phase and the need for major changes is reduced. There will still be a need for quality assurance/testing, adaptations in the systems and some new development due to projects that are in the plan for a strategic vision at the end of 2018.

Flytoget would like a tenderer who can ensure stable operations in accordance with an agreed SLA and who has the flexibility to carry out minor adaptations to the system with short downtime. Tenderers ought to have knowledge of PCI-DSS and personnel protection law and how continual fulfilment of the conformity requirements defined there will be ensured.

All of Flytoget's systems are installed at Flytoget's IT infrastructure operations provider. These are currently Intility and Basefarm. Basefarm is used for systems that come under the conformity requirements in PCI-DSS. Flytoget itself will establish and negotiate contracts for IT infrastructure operations and will continue with this practice in the contract period. Flytoget will, however, look at concepts such as devops as a future work platform for application operation and the administration of this organisation.

1) The qualification requirements that are given in this notice must be fulfilled in order to be qualified for participation in the subsequent competition. Tenderers who do not meet the qualification requirements will be rejected from further participation.

2) Flytoget can cancel the competition or reject all tenders if there is reasonable grounds for this, including a lack of budgetary coverage for the procurement.

3) Flytoget will select a minimum of three of the qualified tenderers, assuming there are enough qualified tenderers to participate in the competition.

4) The selection of the tenderers who will be able to participate in the competition will be made according to the principle best qualified. Tenderers must fulfil all the qualification requirements in order to be qualified. From the qualified tenderers,Flytoget will choose the tenderers who are best qualified based on the stated qualification requirements, based on the submitted documentation of the qualification requirements.

5) All communication in the qualification process must go through the communication module in Mercell. Questions cannot be asked in submitted documents, accompanying letters or by email. Questions can be asked in Mercell and questions of a general or principle nature will be made anonymous and communicated to all the prequalified actors.

6) Flytoget does not come under the Open Files Act and insight into the competitors' tenders or other competition documents other than this notice will not be given.

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