See II.2.4

Due to the general adaptation of cloud applications, there is an absolute need to set this up adequately and securely. There is a continuous and strong development in the field of software in function of design / infrastructure and security. In order to make the right choices and achieve an optimal return, qualitative support is needed.

With this framework contract we aim to have a single point of contact for all software-related issues. Both in terms of ideal licensing models, as well as implementations and ongoing support. The added value of this file is situated in terms of expertise and the 'customer first approach'. A proactive attitude that offers the Province of Limburg and all other possible customers advantages in terms of operation, security and financial optimization. Many processes will therefore first require a correct analysis, since there are already existing licenses and everything has to work together across the board. Synergy is the absolute keyword within this dossier. Here we mean both the cooperation with a partner through effective communication and clear cooperation agreements, as well as the cooperation between the various software solutions and certainly in the field of security.

• All possible software necessary for daily operation, capable of communication, ensures security or in function of data retention and business continuity

• We are looking for a professional partner who thinks along and can develop a tailor-made solution for each unique case. Added value must be offered at every stage of the process. This by providing extensive advice, responding to the latest technological developments, offering optimization and synergy on current contracts, guaranteeing qualitative deliveries, offering tailor-made support, adequately setting up service delivery management, etc.

• For part of the offer we expect the possibility to make purchases via a webshop. This concerns the software that does not require any support or executive services.