Creation of a UCC solution including operational readiness, training and post-system delivery service

The comprehensive service description is taken from the tender documents

(Part 1 of the Specifications and Part 2 of the Specifications Price Section). The following list is an abbreviated service description with non-binding estimates:

1 UCC-Hauptserver-Software

1 UCC-Redundanzserver-Software

3500 CSTA licenses for the Unify PBX

1500 CSTA licenses for Mitel PBX

500 SIP trunk licenses for the Unify PBX

60 SIP trunk licenses for the Mitel PBX

3500 UCC-Clients zur Anbindung an Unify

1500 UCC-Clients zur Anbindung an Unify

200 Remote Extension

5000 UCC-Mobile-Clients

5000 UCC Seeamless Handover Function

5000 Microsoft-Teams-Integration

3500 Softphone compatible with Unify

1500 Softphone compatible with Mitel

5000 Voicemail

1 Automatic Call Distribution System (ACD)

2 ACD dial-in topics incl. waiting field

6 statistically capable answering machines

30 ACD Agents

2 ACD-Supervisor

2 ACD-Statistiken / Reports

1 Systemverwaltung

1 Monitoring

2 Datenbankanbindungen

2 Datenbanksync