The object of the procurement is a ready-made software service (SaaS) installed in the Supplier's technical environment via a data network, which enables the Customer to participate and manage the customer community electronically.

A customer community is being established for the Tax Administration with the aim of agile and systematic customer engagement and gaining customer understanding to support the customer-oriented development of services.

The object of the procurement is described in more detail in the appendix Description of the object of procurement.

The object of the procurement is a ready-made software service (SaaS) installed in the Supplier's technical environment via a data network, which enables the Customer to participate and manage the customer community electronically.

A customer community is being established for the Tax Administration with the aim of agile and systematic customer engagement and gaining customer understanding to support the customer-oriented development of services.

The Supplier is responsible for the technical implementation of the electronic form required for the recruitment of the customer community and provides the Client with the url links of the form, which the Subscriber can share further, for example. in their digital channels and by email. You can sign up for the customer community. An electronic form that opens via a URL link.

Participants from outside the Tax Administration who have registered with the customer community can influence the development of the Tax Administration's services, for example, by answering surveys or participating in interviews or workshops. The Tax Administration is responsible for creating the content of the customer organisation's tasks.

The object of the procurement is described in more detail in the appendix Description of the object of procurement.