The 111 service in Wales is being developed to support the delivery of a new health and care model in Wales. Over time, the 111 number and web portal will be used as a gateway to a range of primary and community services, capitalising on new technology to deliver care close to home in line with our wider strategic intent.

To support this exciting development, the 111 Wales service will require an end-to-end ICT system to replace the current systems within GP Out of Hours services and NHS Direct Wales and to interface with other systems that operate across Primary, Community, and Secondary care arenas. This will also include Ambulance Services.

The new solution will need to include the following elements:

— Patient Management System,

— Decision Support Software,

— Prioritisation and Streaming Software,

— Clinical Decision Support Software.

The Authority intends to undertake a Competitive Dialogue Procurement for this requirement.

All interested suppliers must respond to the Pre Qualification Questionnaire available on eTender Wales. This initial stage of the procurement is being run in parallel with the 111 Programme Progression of an Outline Business Case to Welsh Government. On the basis that this ‘Outline Business Case’ is approved, the formal Procurement, beyond the PQQ, will continue.

An Invitation to Participate in Dialogue process will commence in early 2017 with the formal Dialogue taking place through 2017 to conclude in a contract award being made following the successful sign off of a ‘Final Business Case’.