The invitation to tender relates to the supply of ICT services for ODA. More specifically, it mainly involves offering services in the area called “managed ICT infrastructure”. The subjects or services are listed in detail below. As an authority, ODA attaches importance to the integrated supply of these services, based on a process, as well as to the related governance.

REQUIREMENTS: ICT services concerning specific TECHNOLOGICAL AREAS

- data center services;

- network services;

- security services;

—Identity and access management services (IAM) / identification and authentication services;

- services relating to e-mail, calendar and contact persons;

—Services relating to communication, collaboration and teamwork: instant messaging, audio and video calls, online meetings, mobile experiences, web conferences;

- services relating to the intranet and extranets;

- hosting of website (s) for the general public / hosting of portal (s) / services relating to a DMZ;

- file services;

- print services;

- database services;

- services relating to the hosting of central applications;

- services relating to end-user devices that are managed / CYOD;

- VPN (Virtual Private Network) services for end user devices that are managed;

- services relating to a management console for suppliers of central applications (jumphost);

- services relating to remote management of end-user devices (which are managed);

- services relating to remote access to read-only servers;

- services relating to unmanaged / BYOD end-user devices. Requirements: recurring ICT services which are comprehensive

- availability management / high availability;

- incident management and request fulfillment;

- life cycle management of technological components;

- backup and restoration services;

- Disaster recovery services;

- management relating to technical weaknesses & patch management;

- software distribution (in general) and patch management (specific);

- certificate management;

- management of DNS domain names;

- software product license and key services;

- integration services;

- documentation management;

- quality, performance;

- cost / expenditure management;

- monitoring and tools;

- capacity management;

- account management;

- continuous improvement;

- management of service levels & and service delivery management (SDM)

- subcontracts (protection of personal data);

- exit-related services.

Lot two includes the projects to achieve the services described in lot one, it is first of all a "lift & shift" project (if the new service provider is different from the current one), followed by projects of transformation in order to reach the level of service described in lot one.

Lot three concerns ICT profiles which are likely to be requested during the project. There are also well-defined ICT tasks that can be on the agenda during the project. Finally, we focus in lot three on possible future ICT projects that can be implemented within the framework of the market.