The provider shall be responsible for the provision of the service to victims either by delivering the entire service itself or through a combination of direct provision and third party managed provision.

The outcome for the Victim, of receiving the service provision from the provider is that the victim should be able to, as far as possible, cope with and recover from their experience of crime or anti-social behaviour defined as follows:

Cope: to be able to manage the immediate impact of the crime or anti-social behaviour on the Victim.

Recover: to support the victim to return to a lifestyle as close to that which was enjoyed prior to the crime or anti-social behaviour being committed.

Young people under 18 and vulnerable people up to 25.

Adults 18 and over.