The subject of this call for tenders is provision of front and back-office reception services.

The below catalogue of services and tasks is non-exhaustive, similar tasks in kind and nature might be requested depending on the needs of SESAR 3 JU via specific contracts, implementing the framework service contract:

• welcoming and escorting of visitors and technicians: welcoming, booking of taxis, reservation/management of visitors' registration;

• welcoming of suppliers: Welcoming, receipt of deliveries, verification and storage;

• meeting rooms: preparation of meeting rooms (set up of rooms, blocks, pencils, water, easels, nametags, etc.), logistic services and equipment requirements delivery;

• cafeteria: organisation of meetings’ coffee breaks and lunches, maintenance of cafeteria cleanliness including dishwasher, inventory management of consumables and preparation of related orders;

• office supplies: inventory management, ordering administrative supplies and ensure their availability;

• assistance to the secretariat: incoming correspondence/mail (physical or digital) registration, invoice registration, photocopies, scans, destruction of documents, sending documents by express mail and related tasks;

• telephone: answering the standard phone, transferring or taking messages;

• premises related services: support in the planning of staff members’ desk allocation, contribution to the staff arrival and departure process, maintaining of the SESAR 3 JU directory;

• logistic services: request and record the technicians’ interventions (as for example but not limited to: cleaning, flowers/plants, water fountains and coffee machines);

• hospitality management: logistic services;

• inventory stocktaking;

• archiving tasks;

• related administrative support, as required.