AO 23-066 – Framework contract for the provision of Buildings Helpdesk services (two lots) | Tenderlake

AO 23-066 – Framework contract for the provision of Buildings Helpdesk services (two lots)

Contract Value:
EUR 5M - 5M
Notice Type:
Contract award notice
Published Date:
12 March 2024
Closing Date:
Location(s):
BE BELGIQUE-BELGIË (BE Belgium/BELGIQUE-BELGIË)
Description:
AO 23-066 – Framework contract for the provision of Buildings Helpdesk services (two lots)

Provision of Buildings Helpdesk services (two lots):

— lot 1: dispatching services and monitoring of intervention requests within the Buildings Helpdesk for buildings occupied by the European Parliament in Brussels, Luxembourg and Strasbourg and liaison offices;

— lot 2: maintenance, development and update of the software solution.


Dispatching services and monitoring of intervention requests within the Buildings Helpdesk for buildings occupied by the European Parliament

Dispatching services and monitoring of intervention requests within the Buildings Helpdesk for buildings occupied by the European Parliament in Brussels, Luxembourg, Strasbourg and liaison offices.


Maintenance, development and update of the software solution

Maintenance, development and update of the software solution.

Awarded to:
Dispatching services and monitoring of intervention requests within the Buildings Helpdesk for buildings occupied by the European Parliament
Brayton Global, Ixelles (BE)
Maintenance, development and update of the software solution
Omninet Technologies, Louvain (BE)
Download full details as .pdf
The Buyer:
European Parliament
CPV Code(s):
48000000 - Software package and information systems
71315200 - Building consultancy services
71315210 - Building services consultancy services
72253000 - Helpdesk and support services
72253100 - Helpdesk services
72260000 - Software-related services
72261000 - Software support services
72266000 - Software consultancy services
72267000 - Software maintenance and repair services
72267100 - Maintenance of information technology software
72267200 - Repair of information technology software
79510000 - Telephone-answering services
79512000 - Call centre
79714000 - Surveillance services