Miscellaneous business and business-related services | Tenderlake

Miscellaneous business and business-related services

Contract Value:
-
Notice Type:
Contract Notice
Published Date:
05 August 2019
Closing Date:
06 September 2019
Location(s):
ES ESPAÑA (ES Spain/ESPAÑA)
Description:
On-board and catering services on Renfe Viajeros trains

The services include the following activities:

A) Catering service, transport logistics and train supply;

B) Customer service on board the train.


Catering services and on board Renfe Viajeros trains, corresponding to the Northeast, Mediterranean, Transversal Managements, as well as international trains

The services include the following activities:

A) Catering service, transport logistics and train supply;

B) Customer service on board the train;

A) Restoration, transport logistics and train supply:

- Restoration: a service that encompasses everything necessary for the production and / or supply and assembly of "trays" or "services", as defined in the offer; which, after their transfer to the train and final conditioning, where appropriate, will be served to customers, entitled to do so, in their seats or in the train spaces intended for this purpose. It also includes the operation of the Cafeteria and Mobile Bar service,

- Logistics of transport and provisioning to the train: service that guarantees the transfer of the "trays", provision of products for cafeteria, etc., from the Production Center of these to the train and its load in the same, for its later distribution on board. This service also includes the transfer from the logistics bases to the train and board the train, of any element that Renfe decides, such as press, headphones, etc. This service includes unloading the train of empty and leftover items for return to the Production, Cleaning and Recovery Center, as appropriate.

B) Customer service on board the train: customer service during the different phases of the trip and situations that include:

- Restoration service in the seat,

- Various services: reception and farewell of travelers, distribution of press, audio, video, information to the traveler, public address, cabin service in night trains, help with luggage, etc.,

- Cafeteria Service, Mobile Bar and vendig machines.


Catering services and on board Renfe Viajeros trains, corresponding to the South, East and North Management Offices

The services include the following activities:

A. Catering service, transport logistics and train supply.

B. Customer service on board the train.

A. Restoration, transport logistics and train supply:

- Restoration: Service that encompasses everything necessary for the production and / or supply and assembly of "trays" or "services", as defined in the offer; which, after their transfer to the train and final conditioning, where appropriate, will be served to customers, entitled to do so, in their seats or in the train spaces intended for this purpose. It also includes the operation of the Cafeteria and Mobile Bar service,

- Logistics of transport and provisioning to the train: Service that guarantees the transfer of the “trays”, provision of products for cafeteria, etc., from the Production Center of these to the train and its load in the same, for its later distribution on board. This service also includes the transfer from the logistics bases to the train and board the train, of any element that RENFE decides, such as press, headphones, etc. This service includes unloading the train of empty and leftover items for return to the Production, Cleaning and Recovery Center, as appropriate.

B. Customer service on board the train: Customer service during the different phases of the trip and situations that include, among others:

• Restoration service in the seat.

• Various services: reception and farewell of travelers, distribution of press, audio, video, information to the traveler, public address, cabin service in night trains, help with luggage, etc.

• Cafeteria, Mobile Bar and Vendig Machines Service.

Download full details as .pdf
The Buyer:
Renfe Viajeros Sociedad Mercantil Estatal, S. A.
CPV Code(s):
79900000 - Miscellaneous business and business-related services