This contract concerns:

— absorption of the existing flow of first-level incoming calls for non-medical hospital staff;

— receiving and processing a new first-level incoming call flow for medical personnel;

— support to the rise in competence for Level 2 calls.

This contract concerns:

— absorption of the existing flow of first-level incoming calls for non-medical hospital staff;

— receiving and processing a new first-level incoming call flow for medical personnel;

— support to the rise in competence for Level 2 calls.