South Central Ambulance Service Foundation Trust is looking to procure a Commercial Off The Shelf (COTS) Computer-Aided Dispatch (CAD) system for its 999 operations. The system will also be used by the Isle of Wight Ambulance Service, as a service recipient as per the Terms and Condition for this procurement.

South Central Ambulance Service NHS Foundation Trust (SCAS) is managing this procurement and will be the primary Buyer. The Isle of Wight Ambulance Service (IWAS) is a Service Recipient (as defined in the Mid Tier Terms and Conditions being used in this procurement).

SCAS is looking for a COTS solution not a development product. For the avoidance of doubt, tenderers must have:-

an emergency CAD system in operation with a UK ambulance service at
the point of bidding.

A COTS product ready for use by a UK ambulance service at the point of bidding, and which meets our requirements.

The tender process will be run according to the Public Contracts Regulations 2015 and be governed by selecting the Most Economically Advantageous Tender, balancing the technical capabilities and service offering against the cost of each system.

We wish to complete a successful process which attracts competition in order to achieve value for money for SCAS.

The aim of the procurement is to:

Procure a comprehensive and intuitive system that allows users to easily input and access information and carry out their functions effectively e.g.:

record patient details

progress the triage pathways of a call

ensure that, where relevant, a resource can be dispatched to the location provided by the caller

and enable effective audits and investigations via a full audit trail and easy-to-access historical information.

Ensure continuing integration with other services and systems provided and used by the Authority e.g.

transfers of callers and records to and from NHS 111

clinical applications used by front line 999 crews for patient treatment;

Ordnance Survey (OS), Terrafix, Personal Demographic Service (PDS) etc.

Have a supplier who will work with SCAS to deliver the full benefits of the solution, including continuous improvement and investment in the solution for the duration of the contract.

Achieve a managed service and move towards cloud hosting over the lifetime of the contract, in line with the NHS Cloud First policy.

Work towards achieving greater integration between all service line systems in NHS 999, NHS 111 and the non-emergency Patient Transport Service (PTS).