An Alarm Recieving Centre (ARC)to replace existing Care Call System
Contract Value:
-
Notice Type:
Contract Notice
Published Date:
29 November 2024
Closing Date:
14 January 2025
Location(s):
UKC22 Tyneside (UK UNITED KINGDOM)
Description:
North Tyneside Council aims to replace its existing on-premise Alarm Receiving Centre with a resilient cloud-based system to enhance service efficiency and customer experience.
An Alarm Recieving Centre (ARC)to replace existing Care Call System. North Tyneside Councils objective is to replace the current on-premise Alarm Receiving Centre (ARC) Care Call system with a resilient cloud-based system. Our current system has been in operation since 2005. This change aligns with our digital strategy and aims to improve service efficiency, provide open API functionality, increase system resilience, enhance connectivity and expand functionality to improve the overall customer experience.
North Tyneside Councils objective is to replace the current on-premise Alarm Receiving Centre (ARC) Care Call system with a resilient cloud-based system. Our current system has been in operation since 2005. This change aligns with our digital strategy and aims to improve service efficiency, provide open API functionality, increase system resilience, enhance connectivity and expand functionality to improve the overall customer experience. Additional information: Contract duration - Initial Term 36 months with 2 x 12 month extension options (TOTAL 60 months if extns taken)