Different evaluations and surveys have asked questions about the NAV offices' availability, particularly for users that are not seen to adequately on the telephone or by digital services. With this background we would like to get more and collected knowledge on the availability of services in the Norwegian Labour and Welfare Organisation.
The aim of the procurement is that the ministry gets an updated knowledge basis on the availability of NAV offices.
See annex 1 of the contract for further details.
Different evaluations and surveys have asked questions about the NAV offices' availability, particularly for users that are not seen to adequately on the telephone or by digital services. With this background we would like to get more and collected knowledge on the availability of services in the Norwegian Labour and Welfare Organisation.
The aim of the procurement is that the ministry gets an updated knowledge basis on the availability of NAV offices.
• The survey must give more and collected knowledge on the availability of services in the NAV office through various forms of contact.
• The survey must include both state and municipal services, and the availability of them via telephone/NAV Contact Centre, email, digital systems, attendance at a NAV office, and/or physical meetings other places.
• Questions we would like to get highlighted and discussed are:
o How is the availability of the NAV office for users and cooperation partners?
o What conditions are significant for the availability of services in the NAV office?
o What contributes to better availability at the NAV office for users and cooperation partners?
o What are the biggest challenges connected to the availability of services in the NAV office? Are there particular challenges connected to the availability of the social services?
o What are the consequences or possible consequences of a lack of availability?
The project period for the assignment is provisionally from when the contract is signed (tentatively December 2023) until the submission of the final report (tentatively June 2025).
The estimated contract value is NOK 3,000,000 excluding VAT, with 1/3 being paid on 1 June 2024, and 1/3 being paid after submission of the interim report, deadline 29.11.2024. The remaining 1/3 will be paid when the final report is submitted to the contracting authority.
See annex 1 of the contract for further details.