The subject of the award procedure is a framework agreement for a video consultation solution with an online appointment management tool.

Sana is looking for a service provider with a KBV-certified solution to meet the legal and billing-specific requirements.

This video consultation solution includes an online appointment management tool that supports the planning and organization of hospital processes.

Appointment management must meet the requirements to enable outpatient and inpatient appointment requests and bookings across all Sana facilities. The interfaces with the existing HIS must be connected bidirectionally. The solution must be able to share rule-based information with patients on certain appointment categories or, if necessary, to request data and documents. Another function is the controlled appointment reminder, which can be done via several channels (e.g. email or SMS).

Video consultation solution with online appointment management