1. The subject of the contract is the purchase for the needs of the Agency for Restructuring and Modernization of Agriculture (hereinafter referred to as the "Ordering Party") Support Services along with consultations for the Software indicated in Chapter 1. I.2. of the tender specifications (hereinafter: SWZ).

2. The Ordering Party requires that the performance of the subject of the contract takes place on the terms and conditions specified respectively in the draft provisions of the contract together with attachments, constituting Annexes No. 8.1 - 8.3 to the specification of the terms of the contract and on the general terms and conditions of the Software Manufacturer - according to a given part of the order.

1. The Contractor shall provide the Contracting Authority with access to the Software Support Service specified in Appendix 1a to the PPU constituting Annex 8.1 to the SWZ, on the dates and terms specified in the PPU and the Manufacturer's general terms and conditions.

2. The Support Service for the Software indicated in clause 1, which the Ordering Party has purchased on the basis of separate agreements, shall be valid for a period of 36 months from the date indicated in the Acceptance Protocol referred to in § 6 section 1 ppu (Annex 8.1 to the SWZ).

3. As part of the Support Service, the Ordering Party obtains the right to:

1) downloading via websites indicated by the Software Manufacturer and using

from Software Updates;

2) consultations on problems that have arisen in connection with the use by the Ordering Party

from the Software or Software Updates referred to in section 4 below;

3) independently and through the Contractor report problems related to the operation of the Software to the manufacturer and direct access (possibility of direct contact) to the first and second line of support of the manufacturer;

4) transfer the Software, including its Updates, to another system platform, if the need arises on the part of the Ordering Party and technical support to the Ordering Party in this respect.

4. The Contractor, as part of the Support Service, is obliged to provide the Contracting Authority with:

1) 8000 (say: eight thousand) hours of consultations during the term of the Agreement, in the scope of problems related to the Software, Updates and current projects of the Ordering Party using the Manufacturer's software, whereby the Ordering Party guarantees the use of a minimum of 1000 (in words: one thousand) hours of consultations during the term of the contract. Consultations will include analyzes, audits and recommendations regarding the Software, as well as all kinds of work related to the Software, i.e. configuration, reconfiguration and assistance in technical work carried out by the Ordering Party. Consultations must be provided in Polish;

2) electronic access to information on Updates held by the Manufacturer, products, technical bulletins, discussion lists, database of technical problems registered by employees of the Technical Assistance Department of the Contractor.

1. The Contractor shall provide the Contracting Authority with access to the Software Support Service specified in Annex 1a to the PPU constituting Annex 8.2 to the SWZ, on the dates and terms specified in the PPU and the General Terms and Conditions of the Manufacturer.

2. The Support Service for the Software indicated in clause 1, which the Ordering Party purchased on the basis of separate agreements, shall be valid for a period of 36 months from the date indicated in the Acceptance Protocol referred to in § 6 section 1 ppu (Annex 8.2 to the SWZ).

3. As part of the Support Service, the Ordering Party obtains the right to:

1) downloading via websites indicated by the Software Manufacturer and using

from Software Updates;

2) consultations on problems that have arisen in connection with the use by the Ordering Party

from the Software or Software Updates referred to in section 4 below;

3) independently and through the Contractor report problems related to the operation of the Software to the manufacturer and direct access (possibility of direct contact) to the first and second line of support of the manufacturer;

4) transfer the Software, including its Updates, to another system platform, if the need arises on the part of the Ordering Party and technical support to the Ordering Party in this respect.

4. The Contractor, as part of the Support Service, is obliged to provide the Contracting Authority with:

1) 2000 (say: two thousand) hours of consultations during the term of the Agreement, in the scope of problems related to the Software, Updates and current projects of the Ordering Party using the Manufacturer's software, while the Ordering Party guarantees the use of a minimum of 500 (in words: five hundred) hours of consultations during the term of the contract. Consultations will include analyzes, audits and recommendations regarding the Software, as well as all kinds of work related to the Software, i.e. configuration, reconfiguration and assistance in technical work carried out by the Ordering Party. Consultations must be provided in Polish;

2) electronic access to information on Updates held by the Manufacturer, products, technical bulletins, discussion lists, database of technical problems registered by employees of the Technical Assistance Department of the Contractor.

1. The Contractor shall provide the Contracting Authority with access to the Software Support Service specified in Appendix 1a to the PPU constituting Annex 8.3 to the SWZ, on the dates and on the terms specified in the PPU and the General Terms and Conditions of the Manufacturer.

2. The Support Service for the Software indicated in clause 1, which the Ordering Party has purchased on the basis of separate agreements, shall be valid for a period of 36 months from the date indicated in the Acceptance Protocol referred to in § 6 section 1 ppu (Annex 8.3 to the SWZ).

3. As part of the Support Service, the Ordering Party obtains the right to:

1) downloading via websites indicated by the Software Manufacturer and using

from Software Updates;

2) consultations on problems that have arisen in connection with the use by the Ordering Party

from the Software or Software Updates referred to in section 4 below;

3) independently and through the Contractor report problems related to the operation of the Software to the manufacturer and direct access (possibility of direct contact) to the first and second line of support of the manufacturer;

4) transfer the Software, including its Updates, to another system platform, if the need arises on the part of the Ordering Party and technical support to the Ordering Party in this respect.

4. The Contractor, as part of the Support Service, is obliged to provide the Contracting Authority with:

1) 300 (say: three hundred) hours of consultations during the term of the Agreement, in the scope of problems related to the Software, Updates and current projects of the Ordering Party using the Manufacturer's software, while the Ordering Party guarantees the use of a minimum of 50 (in words: fifty) hours of consultation during the term of the contract. Consultations will include analyzes, audits and recommendations regarding the Software, as well as all kinds of work related to the Software, i.e. configuration, reconfiguration and assistance in technical work carried out by the Ordering Party. Consultations must be provided in Polish;

2) electronic access to information on Updates held by the Manufacturer, products, technical bulletins, discussion lists, database of technical problems registered by employees of the Technical Assistance Department of the Contractor.