The contract to be awarded is defined as follows:

Providing a Service Management System (SMS) for the entire organization of King Willem I College.

The following components are part of the SMS for Koning Willem I College:

• Change management

• Configuration management

• Request management

• Service Level Management

• Taakbeheer

•UI

• Incident management

• Reports and dashboard

• Problem Management

•Knowledge management

• License Management

• Building and space management

• Workflow Management

•Reservations

• Self Service Portal

• Information security

•Infrastructure

•Links

• Authentication and authorization

• Minimum SLA requirements

• Systeemconfiguratie

Contract management is not part of this tender.

The total value of the assignment is estimated at € 840,000 including VAT. That is if the value of the contract remains the same on an annual basis, and all extensions are called.