Customer-care services | Tenderlake

Customer-care services

Contract Value:
EUR 265K - 265K
Notice Type:
Contract Notice
Published Date:
16 December 2022
Closing Date:
20 January 2023
Location(s):
DE600 Hamburg (DE Germany/DEUTSCHLAND)
Description:
Optimization of customer service

Since 2010, the more than www.skl.de incoming ticket orders, which are not purchased by any lottery revenue, have been managed on behalf of the GKL (= SKL administration). We are looking for a new administrator. For this purpose, a contract with a term of 49 months is concluded. The contract shall commence when the contract is awarded. The services from this contract are to be provided from 01.05.2023.

All details can be found in the service description.

Download full details as .pdf
The Buyer:
GKL Gemeinsame Klassenlotterie der Länder AöR
CPV Code(s):
72310000 - Data-processing services
72322000 - Data management services
79342320 - Customer-care services
92351100 - Lottery operating services