The tender aims to conclude an agreement for the design of process organization and implementation of ServiceNow as a new ITSM tool for LVNL. In addition, LVNL occasionally asks for advice for service management related issues, both during and after implementation.

This is the selection phase for the tender of the ITSM implementation and consultancy partner. LVNL has chosen ServiceNow as its new ITSM tool. This partner is asked to:

A. Advising on standardization of process design in the field of service management and CMDB (Configuration Management Database).

B. support LVNL in the replacement of the current ITSM tool;

C. Providing related support services (including consultancy).