The subject of the order is the implementation of a telephone sales campaign in 2019 in the field of customer loyalty based on the provided customer (consumer) database for a period of 12 months.

The subject of the Order is the implementation of a telephone sales campaign in 2019 in the field of loyalty of the Purchaser's customers based on the provided customer (consumer) database for a period of 12 months. As part of the Order, the Employer will provide the Contractor with selected contact details of the Employer's customers who meet the criteria of the campaign. The customer base will be provided on a monthly basis in a format previously agreed by the parties.

The provision of services covered by the Contract should include the implementation of at least the following activities:

• ensuring proper staffing necessary to perform the ordered services (sales team with the supervisory team),

• recruitment, employee research, OHS training and all formal and legal aspects of the employer,

• providing a link enabling the highest quality of conversations.

The scope of the contracted work will relate to conducting a telephone sales campaign based on databases provided by Energa Obrót SA, consisting of activities aimed at loyalty of the individual customer (consumer) along with back office activities, consisting of reporting completed sales in the Contractor's systems,

• outgoing calls and sales of the Employer's products,

• outgoing calls and confirmation of the customer's will to conclude a contract,

• offering clients energy and / or energy-related products,

• ensuring high quality standards for the connections served,

• work from Monday to Friday from 09:00 to 20:00, on Saturday from 10:00 to 18:00.

• traffic service will take place on the Contractor's system,

• number of outgoing sales contacts: about 670,000 records for the main process (up to 800,000 records, taking into account about 20% option right) over a 12-month period for the duration of the campaign according to the agreed schedule.