North Wales Housing is currently developing its vision for ICT in the future through its new ICT Strategy. North Wales Housing is looking for a contractor who is committed to continuous improvement, flexible to change and who can deliver on the ICT needs of the organisation. The contract involves the support and management of the following:
a. ICT Strategy delivery
b. Server Infrastructure
c. Managed desktop services
d. Managed application and licence services
e. Website and Intranet
f. Asset Management
g. Management of the network and telecommunications
h. Security, business continuity and risk management
i. Support Services
j. Service Objectives/KPIs and measurement
k. System capacity
l. ICT Governance
m. Value for money and social value
n. Continuous service improvement, organisational change management and corporate projects