Delivery, implementation and operation of a communication solution within the framework of a managed service contract

The subject of the award procedure is the delivery, commissioning and operation of a communication solution with telecommunications service, UCC services, multimedia contact center and EMS service within the framework of a managed service contract. In addition to the commissioning and operation of the hardware and software for the communication solution, the contractor must also provide and operate the carrier fixed-network connections for Internet and voice (hereinafter also referred to as network services) in the future.

The communication and network services, which will in future be provided by the bidder on its own responsibility, include in particular the following areas:

•Telecommunications service for softphones and IP terminals

•UCC service with collaboration and conferencing services

•UMS service (fax and voicemail)

•Contact Center Service

Hardware and software components incl. managed services - Quantities estimated in pieces:

-Simple workstation incl. IP terminal 600

-IT-supported workstation (incl. UCC collaboration) 5800

-Standard IP-Endgerät 1300

-Event-Service 1

-Service Center Agent incl. Mediation 75

-Analogue subscriber port incl. telephone service (for connecting analogue telephones, fax machines, TFE, ELA etc.) 2.500

-Fax server license for at least 3000 users and at least 10 simultaneous channels 1

-Chef sec. function per user profile 175

-Survivability gateway (emergency telephony) in locations with increased availability requirements for at least 50 users 5

-IP-DECT base station (for central DECT system) 80

-DECT handset for central DECT system 100

-Local DECT device with a/b interface 25

-Central SIP trunk (per channel incl. SBC) 500

-SIP trunk with at least 10 channels (per channel incl. SBC) 50

-Extension SIP trunk per channel 1

Demand items per year Quantity (estimated, per year):

-Onsite IMAC (limit 2000 per year) 200

-On-call duty outside service hours (in hours) 50

-Training (in days) 10

-Technician (in hours) 50

-System Specialist (in hours) 20

-Consulting (in days) 20

-Project management (in days) 20

Network services quantity (estimated, in pieces):

-Central SIP trunk incl. redundant secured carrier cable 500

-Decentralized SIP trunk incl. carrier line 50

-Grid connection for site types 1a, 2 and 2a 1250