As part of the process of certification of its quality of service, the STIB wishes to proceed to measures "mystery client surveys" for its network (metro, tram, bus, stops, stations, control of tickets).

The purpose of the mission will be to plan and perform mystery shopper observations on the STIB network, to encode these observations in the web application made available by the STIB and to make a qualitative and quantitative control of the measurements. before transmitting them to STIB. The correction of non-conforming encodings is also part of the mission.