Technical assistance services on the Rueil-Malmaison site for “technical-functional” expertise on HR applications:

Teams'RH application (IFPEN payroll management and subsidiaries);

PeopleSoft GA application (administrative personnel management);

ETemptation application (time and absence management);

Foederis application (monitoring of GPEC training / interviews);

SANTRA application (health monitoring at work).

- Provide level 2 support on user incidents;

- Provide technical and functional support to RMAs in resolving anomalies and analyzing requests or changes;

- Carry out acceptance, non-regression and flow tests.

His role will be to ensure the handling of requests (tasks, anomalies, developments, technical support), their follow-up and their updating in the management tools.

- qualify in terms of feasibility, cost and time the modifications of the application in response to operating anomalies and requests for minor functional changes sent to it by the RMA;

- analyze the impacts on the IS (related applications, repositories, etc.) of a modification of the applications;

- manage, where applicable, the relationship with the publisher and / or external service providers in charge of maintaining the application;

- bring its functional skills to the realization of transversal actions involving IFPEN as well as its service providers who ensure the MOE and the administration of PSV9;

- analyze the editors' fixes that can deal with the problems encountered by IFPEN, report uncorrected standard anomalies, ensure the follow-up and the provision of the elements requested by Oracle;

- provide level 2 support on user incidents in accordance with IFPEN procedures;

- Provide technical and functional support to RMAs in resolving anomalies and analyzing requests or changes;

- participate in periodic meetings to monitor the application (reporting anomalies and requests for changes, operation of the application) with the business;

- inform the manager of the EMSIS department of key events in the MCO as well as the desired functional changes;

- carry out acceptance, non-regression and flow tests;

- keep the technical documentation of the application up to date, contribute to the updating of the functional documentation;

- provide technical and functional support to the department in charge of operations within the IT department (processing procedures, recovery procedures, operating instructions, analysis of operating incidents, etc.).