Car Parking Service and Security Service

Key Objectives

Supplier shall provide a comprehensive Car Parking Service including traffic

management across the Trust sites. The Service shall be operable 24 hours per day

365 days per year on a planned and adhoc basis. Supplier shall

Provide a secure and safe car park environment for patients, staff and bona fide

visitors to the hospital, their vehicles and their property

Provide car parking areas that maximise the use of the space whilst minimising

the risk of crime and pollution

Provide Trust traffic management across the Trust site to ensure the free flow

of traffic ensuring access to the facilities at all times

Provide an administration service that controls all parking related administration

and revenue collection.

Promote the Trust Green Transport Plan by encouraging the use of sustainable

transport modes.

Key Customers

The key customers for this service are

Patients, Priority Staff, Trust Staff and Non-Trust Staff, Visitors, Emergency Services, Service Providers or Contractors, Non emergency Ambulance Service and Hospital Car Service.

Process

Scope

Supplier shall provide the following services and elements, as part of the Car

Parking Service so as to meet the service standards

Traffic management, Car Parking Areas including, Equipment including access barriers, premonitory fences, ticket machines, Designated or Priority parking, Reporting Maintenance Issues, Car park administration including, Revenue collection and accounting,

Complaint processing, Permit system, External security, Pricing policy in conjunction with the Trust for staff, patient and visitors usage of Car Parking Areas.

In addition to the general policies detailed in the General Service Specification Supplier shall comply with the following service specific policies and regulations including but not limited to

Guidelines on the management and care of people whose actions are unpredictable

Car parking Policy, Security Policy, Trust Security strategy, Fire Policy Statement, Major Incident Plan, and Trust Green Travel Plan.

Security

Key Objectives

Supplier shall provide a comprehensive Security Service on a 24 hours a day 365 days

per year basis to ensure the safety and security of all Trust property, patients, staff and

visitors to the Site. Supplier shall provide a high profile and visible service that creates a

safe and secure environment. The Security Service shall

Provide professional integrated security services on a scheduled and adhoc basis,

which are efficient, effective and timely,

Maintain the safety of all persons, and their belongings, on the Site. This includes the

protection of patients, staff, service providers and visitors against violent acts or abuse,

Protect the Site and property of the Trust, staff, patients and visitors against theft,

vandalism, malicious tampering and criminal damage,

Ensure only bona fide visitors are allowed access to the Site. This includes restricting

access of undesirable persons to the Sites in general and restricting access to sensitive

areas to authorised personnel only,

Ensure adherence to the Trusts Policies as appropriate.

Key Customers

The key customers for this service are

Patients, Trust Staff and Non Trust Staff, Visitors, Service Providers or Contractors staff,

Emergency Services.

Process

Scope

The Security Service shall provide a comprehensive security service 24 hours per day

365 days per year across the Facilities that shall include but not be limited to the

following elements,

Vetting and training of Security Staff,

Responding to security incidents in conjunction with other Trust departments,

Patrols,

Dedicated security to high risk areas or departments,

Surveillance and monitoring systems, closed circuit television,

Escort duties for people and staff at vulnerable times around the sites,

Responding to disasteror emergency contingency plans,

Control of access and maintaining list of all active codes,

Control and issue of keys, Escort for cash collection, telephones, dining rooms,

Keeping and maintaining all security records, Incident reporting, Crime prevention, Lost property, Testing of baby tagging alarm system in Women, Children and Young People unit, Security of Car Parking Area, Monitoring and maintaining signing in and out records for maternity unit and related buildings,

Monitoring of alarm systems,

baby sitting duties for patients,

Issue of security passes,

Providing advice and support to the Trust in the control of Radioisotopes in line

with Trust Policies.