A system/tool shall be procured for the administration and supply of the department's identities and accesses (IDM), realised as an external cloud service (SaaS — Software as a service).

The contract shall cover, amongst others, the following areas:

— User terms and licences,

— Operation and maintenance services connected to the system,

— Services/consultancy services connected to the system/delivery.

There are currently approx. 23 500 persons who are to be managed by the system. There are currently approx. 1 350 persons who can approve access requests. Approx. 100 000 changes are made per annum.

NAV would like an IDM system that, amongst other things, has the following qualities:

— Simple self-service system so that employees can order access themselves.

— Where possible and appropriate, automated supply in accordance with the rules.

— Simple routine for approval of accesses by the management.

— Give managers a simple overview of a unit's accesses with users and roles.

— Support the process by revising accesses for a unit.

— Minimise the number of manual operations in user support/operation by supplying accesses to systems.

— Reduce the complexity in awarding accesses by collecting accesses in groups based on roles that employees have in the units (activity roles and business roles).

— Supply accesses to AD, Oracle, OeBS, RACF and Azure AD, amongst others.

— Able to integrate with master data systems such as, amongst other things, NAV's HR system and organisation master.

The contract must give flexibility for changes of costs resulting from changes in the number of users, user patterns and service scope.

There are currently approx. 23 500 persons who are to be managed by the system. There are currently approx. 1 350 persons who can approve access requests. There are a total of approx. 100 000 changes per annum.