A consulting center software manufacturer's support extension, system development, and local support and consulting services are purchased. The purchase is divided into two parts of the object of purchase: part I of the purchase: extension of the support of the software manufacturer of the Advisory Center, local service and consulting services; Part II of the purchase: Development of the consultation center system.

1. Support:

1.1. AVAYA V8 support (3 times in 36 months);

1.2. AVAYA V6 support (3 times in 36 months);

2. Update:

2.1. AVAYA V6 upgrade - 1 set;

3. Consultancy services:

3.1. Local system administration, troubleshooting, consulting services (12 times in 36 months)

Licenses with manufacturer support for 36 months. Period:

1. Avaya Aura Elite Agent or equivalent - 7 pcs.;

2. Elite Multichannel Agent or equivalent - 10 pcs.;

3. ACRA QM agents or equivalent - 10 pcs.;

4. CMS Agent or equivalent - 10 pcs.;

5. CMS Supervisor or equivalent - 5 pcs.