The Foundation currently already has its own helpdesk (in writing / via self-service portal) for the test streets, event organizers and industry takes on testing.

The foundation cannot name specific numbers. It is estimated that 5 to 20% of visitors will contact the helpdesk. However, the peak times of this can vary. One day there may be events attracting a total of 10,000 visitors, but this number can reach 225,000 per day as testing capacity and events increase.

The Foundation currently already has its own helpdesk (in writing / via self-service portal) for the test streets, event organizers and industry takes on testing. Because testing is taking place on a very short term, the Open Netherlands Foundation is looking for a contact center that can initially provide telephone contact with citizens. A chat option may be added at a later time. It is also possible that first-line contact with event organizers and sector organizations by telephone will be added to this at a later time.

Because the number of calls from citizens partly depends on government policy (including the events calendar of the national government), it is important that the future Contractor can scale up quickly. The contact center must be able to accommodate (major) peak activities around events during opening hours and for some events also be available after opening hours in the evening, at the weekend or on public holidays.