Östhammar Municipality needs to procure an operational system for activities in individual and family care as well as health and social care. Today, the municipality has a traditional system with clients and a database to handle all processing around a user and provider. In the future process, the authority – the performer, both internal and external – customers and other actors need to be able to collaborate much more closely together than is the case in today's business system.

Östhammar Municipality needs to procure an operational system for activities in individual and family care as well as health and social care. Today, the municipality has a traditional system with clients and a database to handle all processing around a user and provider. In the future process, the authority – the performer, both internal and external – customers and other actors need to be able to collaborate much more closely together than is the case in today's business system.

Background to the procurement

Östhammar Municipality needs to procure a system solution for our operations in individual and family care, the labour market unit and health and social care. The main sections of the law are SoL, HSL and LSS.

Our municipality and operations are described in Appendix 1 – Activity description.

Purpose and goal of the procurement

Our overall goals are:

· We will increase security for those who live in the municipality.

· We will work with good service, quality and treatment.

· We must have good financial management.

· We will strengthen the work environment.

The goals mean that we need, among other things, a system solution that can offer a cohesive digital chain from e-services for our citizens to archiving, that strengthens our work with patient safety, streamlines our processes and is easy to use.

We would like to work with a supplier who can develop the system solution and strengthen our digitization in a way that is also cost-effective. We are therefore open to collaborations that mean that the supplier provides a cohesive solution with a user-friendly basic system where even well-established third-party solutions for, for example, planning and signing can be integrated into the total solution.

In this procurement, we will place great emphasis on assessing the usability of the system solutions that are offered. The main reason is that we see that a high level of usability saves a lot of time for our employees and that it strengthens the work environment.

Subject-matter of the contract

The municipality is responsible for the exercise of public authority (initiating an intervention, investigating an intervention, deciding on an initiative and following up on an intervention) in the following areas:

Transportation service and national transportation service

IFO, children and young people (including family law, family care, contact persons)

IFO, adult (financial assistance, substance abuse, social psychiatry, estate notifications, contact persons, budget and debt, unpaid rent and electricity, Incorrect payments FUT, certain LMA, financial assistance refugee, advance/benefit)

Exercise of public authority ÄO, SoL

Myndighetsutövning LSS

Boendesamordning

Labor market

Refugee

Parkeringstillstånd

Bostadsanpassning

The municipality is responsible for production in the form of in-house management in the following areas:

Transportation service and national transportation service

Home care

Home care

Assistance

Day-to-day operations

Day activities for the elderly

Prevention

Financial assistance

Refugee reception and integration efforts

LSS interventions

Social psychiatric interventions

Individual, family care and counselling

Special accommodation

Korttidsboende

Group housing

Servicebostäder

Arbetsmarknadsinsatser (AME)

Health and medical interventions

Kommunhjälpmedel

From a functional perspective, the municipality intends to procure an operational system with the following overall functionality:

Exercise of public authority

Provider support and record keeping SoL/LSS and HSL

­ Resursplanering

Deviation management for initiatives in the area

­ Läkemedelshantering

Housing coordination and coordination of other efforts

System Administration

Fee and reimbursement management

Monitoring of operations and finances

Statistics

Registration of attendance in daily activities.