External application post-processing in the aid.

The subject of the tendering procedure is the provision of all the necessary technical, technical and organizational services for the partial acceptance of the application by the contractor in the area of the aid (the aid supplemented as health care benefits for officials, beneficiaries and their dependents). The application for aid may be submitted, inter alia, by paper and scanned for subsequent electronic processing. Part of the input management is the OCR software smartFix from Insiders Technologies, which classifies the medical documents for further automated processing and extracts all relevant data for the aid processing. The necessary manual post-processing is done in the verifier of smartFix. The contractor must carry out the post-processing of the data extraction, ie the checking and, if necessary, the correction of field contents or the retracing of fields that are not or unsafe. The current annual volume is approximately 1.6 million grant applications with approximately 12.3 million documents. After the complete introduction of a computer-aided invoice verification (CRP) approx. 825.6 million fields are estimated annually, of which approx. 14 percent are manually reworked by approx. 116.4 million fields. Of these fields to be processed, about 64 percent, ie about 74.5 million fields, must be confirmed and 41.9 million fields must be corrected. Based on the maximum volume, the contractor is to provide a continuous acceptance of application postprocessing for a period of one calendar year amounting to approx. 20 percent of the total postprocessing of the data extraction without any restriction regarding the document types. At the beginning of the power consumption, however, only a processing volume of approximately 15 percent is planned. This will be increased from the beginning of July 2020 to the planned 20 percent. The contractor is required to provide approximately 8.4 million correctable fields per year and approximately 14.9 million fields to be confirmed (total approx. 23.3 million).

In order to be able to react flexibly to a possibly fluctuating application receipt, this share must be reducible to up to 10 percent of the total volume during the contract term. On the other hand, an increase to a total of 30 percent of the total volume should be possible at peak times. Reductions or increases of this kind are announced with a lead time of 4 weeks. In advance, employees of the contractor, so-called multipliers, are trained by the client with regard to the performance to be performed. These then train the contractor's own employees in accordance with the client's work instructions. The service provision starts at about 3 weeks 2020 within 3-4 weeks with the implementation of multiplier training at a location of the State Office of Finance. In April 2020, the services for external follow-up work must be included. The benefit period is 1 year with a two-time extension option of 1 year each.