Specialist assistance services and hardware and software maintenance of the transmissive devices of the DTN-X and ATN Infinera platform operating on the GARR network and its NMS management system including accessory tools and power stations. The requested service must include inventory management, owned by GARR, necessary for the provision of the service itself.

— Provision of specialist assistance services and maintenance of the transmissive devices DTN-X and ATN platform of the Infinera manufacturer operating on the GARR network, the related DNA management system and the tool accessories (XIS), spare parts and power stations,

— provision of software licenses and software updates; in the requested supply is understood without limitation all the software necessary to operate the infrastructure and maintain the same in the correct operating conditions. Software components and their licenses are considered an integral part of the supply. The licenses provided must make the full functionality of the nodes available without limitation.

— software updates of network elements, management system and ancillary tools must be guaranteed for the duration of the contract at no additional cost compared to the annual fee. The software release in operation must not lag significantly behind the one officially released by the manufacturer in order to avoid inefficiencies during operation or software upgrades. Finally, during the upgrade phases, the manufacturer must ensure the necessary specialist support.