The Requirement L and Q existing core operations management system has been designed in-house and is assessed to have outgrown its useful life and is not fit for future purpose. Within the context of our wider Transformation Programme, L and Q is looking to procure an established Housing Management System and the following supporting services: • Implementation Services – Systems implementation services including design (for configuration), build, test, data migration, cut over, and post go-live hyper care. • Support and Maintenance Services – Full support and maintenance services including incident response and periodic upgrades. Covers the whole life of the contract. • Consultancy and Development Services – Primarily for the post-foundations, these services require the provider to work collaboratively with L and Q (and its other technology partners) to help architect the delivery of the opportunity phase.

The Requirement L and Q’s existing core operations management system has been designed in-house and is assessed to have outgrown its useful life and is not fit for future purpose. Within the context of our wider Transformation Programme, L and Q is looking to procure an established Housing Management System and the following supporting services: • Implementation Services – Systems implementation services including design (for configuration), build, test, data migration, cut over, and post go-live hyper care. • Support and Maintenance Services – Full support and maintenance services including incident response and periodic upgrades. Covers the whole life of the contract. • Consultancy and Development Services – Primarily for the post-foundations, these services require the provider to work collaboratively with L and Q (and its other technology partners) to help architect the delivery of the opportunity phase. It also covers the requirement for future configuration and integration development support. L and Q's Transformation Programme is roughly divided into two linear phases, which we describe as the ‘foundation’ phase and the ‘opportunity’ phase. In summary, these are:• Laying Foundations – The implementation of the core functionality provided by a new Housing Management System and a new Finance System. In parallel to these implementations, this phase includes the consolidation of document management capability into an Enterprise Documents Records Management System.These new solutions will incorporate L and Q’s new target data architecture, and act as enablers for the implementation of improved and more standardised processes.• Realising Opportunities – The Transformation Programme will build on these foundations to deliver critical operational capability, including improvements to L and Q’s customer self-service offer, improving operational visibility through an enhanced CRM, while more broadly exploiting opportunities to automate more of what we do. Please see procurement documents for further information.