HDO's responsibility covers the operation, maintenance and user support for the services, systems and hardware included in the delivery for the new emergency network. This is seen to by HDO's operational and user support where central monitoring has been set up for all control rooms (including computer halls) as well as the possibility of remote controlling emergency network related equipment in the control room. But in individual cases there can be a need to have a resource physically present in the control room for troubleshooting and/or error recovery.

The objective of this tender contest is to enter into an agreement with a service provider who can provide assistance to the assignments HDO is not able to solve from its control centre.

The agreement shall function as a management tool for the regulation of assignments between HDO and the service provider in relation to troubleshooting and/or error recovery of the control rooms.