***THIS NOTICE IS BEING PUBLISHED ON BEHALF OF HAMPSHIRE & ISLE OF WIGHT FIRE AND RESCUE SERVICE***
The NFSP is seeking to implement an integrated communication control system (ICCS) and command and control mobilising system for the Fire and Rescue authorities within the NFSP through a shared solution.
a) A suitable hosted (or on premises)cloud-based solution including solution design and development
b) Provision of software system(s) and licenses
c) Provision of hardware
d) Provision of interfacing of systems
e) Training
f) Software/Hardware support and maintenance
g) Relevant Professional Services
to support the aims of the NFSP
All details can be found at https://in-tendhost.co.uk/hampshire/
The NFSP primarily delivers the Command and Control system function to its partners as well as aligned outcome based projects.
The NFSP Command and Control system takes incoming 999 and non-emergency calls, creates & manages incidents (full life cycle), allocates and mobilises resources as well has handling administrative functions. It is at the core of all the NFSP Partners statutory requirement commitments and is used 24 hours a day, 7 days a week, 365 days a year.
The NFSP's current Command and Control solution contract expires in June 2025, with KFRS in July 2025.
This purpose of this project is to procure a replacement managed solution including hardware and software via an open procurement, resulting in a single supplier contract. Submissions from Consortium arrangements will be subject to section 9 of the ITT document.
The replacement system can be hosted or installed locally but must ensure that resilient partnership working remains at the core of any proposal. It is anticipated that there would be a phased rollout out by site, with the three existing NFSP partners go live before Kent FRS.
The scope of the project includes:
Replacement of:
• Integrated Communications Control System ICCS
• Computer Aided Dispatch CAD/ Command and Control CAC
• Automatic Call Distribution System
• Recorder (Voice/data/video etc)
• Performance Dashboard/KPI reporting
• Web and mobile CAD viewing platforms
• Command and Control Gazetteer and Mapping tools
Consideration of additional tools which may be offered as an integrated part of a future solution e.g.
• Risk and resource coverage
• Integrated paging and instant messaging
• Teleconferencing facilities
• What3Words / GoodSAM app (or equivalent)
• Video and social media interaction
• Multi Agency Incident Transfer (MAIT)
• Fire Survival Guidance (FSG) App
• Hardware replacement - servers and clients
• Corporate Gazetteer replacement
• Social and other digital feed
Contractual details
• SLA's
• KPI's
• Reporting capabilities
• Data Recovery Points