Hounslow Homes Ltd (HH) was established, by the London Borough of Hounslow (LBH, the Council), on 1 April 2002, as an Arms Length Management Company (ALMO) to manage, maintain and improve the Council's housing stock. It is responsible for managing some 16,500 properties, which include approximately 2,500 leaseholders. In line with this, Hounslow Homes is required to arrange a Tenant Contents Insurance facility for London Borough of Hounslow tenants. Hounslow Homes also currently owns 79 properties; as part of this contract properties owned by Hounslow Homes will also be able to participate within the insurance offered.

The Contract shall be between the Contractor and London Borough of Hounslow and shall be managed by Hounslow Homes. Hounslow homes will also administer the collection and payment of premiums to the Contractor as set out further within this Specification.

Hounslow is bordered by the M4, the Thames, Heathrow Airport, and home to the headquarters of many leading global and national businesses. With a population of approximately 254,000, of whom an estimated 33 % belong to ethnic minority groups, with more than 140 languages spoken, it is one of London's most culturally diverse and vibrant Boroughs.

Hounslow Homes promotes equality, sustainable procurement and improving the local economy and expects its contractors and suppliers to adhere to and promote similar policies and values.

It should be noted that the insurance cover is to start from 1.4.2013. The contract start date will reflect any mobilisation period required.

Applicants will need to demonstrate social housing sector experience or equivalent for non UK based applicants and experience of providing standardised (“block”) insurance policies for this customer base, but should also be able to demonstrate experience in other sectors in order to add value.

The Contractor shall be expected to promote the service to the Council tenants. Applicants should note no guarantee can be given as to any value, or any minimum number of, insurance covers, or as to the value that may be placed during the term of this contract.