West Kent Housing Association (West Kent) wishes to appoint a contractor to provide an out of hours telephone contact service to residents when West Kent's customer service team is unavailable. West Kent also wishes to appoint a contractor to provide 24 hour monitoring of dispersed Lifeline telecare and sheltered scheme alarms (known as Emerald).

The requirement is split into two separate Lots. Lot 1 will be for the provision of the out of hours telephone contact services, and Lot 2 will be for the provision of 24 hour monitoring of dispersed Lifeline telecare and sheltered scheme alarms.

There will be a separate Contract for each Lot. Applicants may bid for one or both Lots.

Further details of each of the two Lots are set out in Annex B of this Notice and in the PQQ.

It is envisaged that the Lot 1 and Lot 2 Contracts will each last for an initial period of 10 years, with an option to extend for a further 5 years at West Kent's discretion, giving a total potential term of 15 years.