See II.2.4
The object of the contract to be awarded is the provision of operational services as well as 2nd and 3rd level support for LOGINEO NRW.
The MSB is implementing the LOGINEO NRW project, a digital work and communication platform that aims to further implement digitalization in schools in North Rhine-Westphalia. A specially developed software solution based on open source components is intended to provide teachers and students with a web-based environment that offers access to several applications after a one-time login. The MSB supervises the entire school system for the state, which includes around 5,500 schools, around 200,000 teachers and 2.5 million students. A key area of responsibility of the MSB is to secure and further develop high-quality, future-oriented, internationally competitive educational offerings in schools.
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LOGINEO NRW essentially consists of three major components: the main system, the LOGINEO NRW learning management system (LMS - Moodle), the LOGINEO NRW messenger and the video conferencing tool Jitsi integrated into it. These three components are currently operated by three different service providers, who sometimes also use subcontractors to provide services. The large number of different service providers leads to a high need for coordination in the area of LOGINEO NRW operations. This significantly impairs service quality, user support and the speed of further development. The current transitional operation is to be transferred to highly automated and standardized operation according to ITIL best practice standards.
Against this background, the IT services required in the LOGINEO NRW project are being reorganized and awarded in various Europe-wide procedures.
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The object of the contract advertised with this announcement is the provision of a qualified company as well as 2nd and 3rd level support for the entire LOGINEO NRW project.
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Within the scope of operations and 2nd/3rd level support operations, the following services are to be provided in particular: One-time migration of data from the school platform including associated peripheral systems, the LMS and SW tools for further development (Jira and Confluence) of the AG to the systems to be operated by the contractor; operation of all the provision of the overall functionality of LOGINEO NRW applications or software products; provision and operation of the cloud infrastructure required for LOGINEO NRW applications and further infrastructure components required for this. Optionally, the order also includes operation and 2nd and 3rd level support as well as the maintenance of a new LOGINEO website.
Due to the particular sensitivity of the data concerned, the client therefore places corresponding requirements on the data protection integrity of the order placement. Against this background, a GDPR declaration is part of the tender documents, which must be submitted truthfully and completely by the bidders. The main content of the declaration is the confirmation by bidders that they are not subject to any potential disclosure obligations regarding personal data that are not compatible with the provisions of the GDPR. The nature and scope of the integration of subcontractors of the bidders intended for areas sensitive to data protection law are the subject of the negotiation talks. The companies interested in the contract are obliged to take into account the GDPR declaration (order execution condition in accordance with Section III.2.2 (first indent) of this announcement) both at all times of the procedure and during the execution of the order.
The contract to be concluded will run for 36 months and can be extended by the client three times for two years at a time. The exercise of the extension options is subject to the availability of sufficient budget funds.
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The service provision is expected to start from 01.06.2022. The award of the contract is subject to the availability of the budget.
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Attention is drawn to the additional information to be found in section VI.3).