Supply of printed stationery and forms to include, but not limited to leaflets, clinical forms, posters, booklets, flyers, banners, display stands, magazines/newsletters as required, A 3-year contract will be awarded to the successful contractor. The contract may be extended by a further 2 x 1-year periods by agreement of all parties and following regular performance review and achievement of key performance indicators.

The bidder will demonstrate its ability to Supply a quality print production service to the Trusts.

Provide management of the stock and non-stock requirements and to provide advice and guidance to the Trusts on service and print improvement, provide dedicated account management/customer service contact.

Operate via telephone and online, and to receive and send email and receive and send documents/orders/artwork by electronic transfer.

Print a wide range of NHS documents, this will include print on demand, ad-hoc prints, bulk regular prints and special products i.e. case note folders, labels, brochures, pathology lab bags and any other print requirement of the Trusts throughout the contract duration.

Demonstrate their structure, processes, documentation and frequency for reporting progress to the Trusts.

Demonstrate the services provided are competitively priced.

Work to agreed delivery time frames and also demonstrate the ability to work to tight deadlines for occasional print projects when there is short lead time.

Any systems or processes proposed should assist with cost reductions, improved quality, audit tracking requirements, improved use of internal resources and improved service levels for the Trusts.