Communication software package | Tenderlake

Communication software package

Contract Value:
EUR 1M - 1M
Notice Type:
Contract Notice
Published Date:
15 September 2023
Closing Date:
18 October 2023
Location(s):
IE IRELAND
Description:
Tender for the provision of a Call Centre Technology Platform Solution for the Citizens Information Board’s three (3) Call Centres

The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.

The service comprises a call centre technology platform for CIB’s three current call centres. Tenderers are required to implement a managed contact centre solution for CIB’s cross-channel customer Contact Centres. These channels include voice, VoIP, email, fax, video chat, SMS/text, and social media platforms. The proposed solution must serve our contact centre's current needs and should be capable of accommodating future service expansion (Video, SMS, web apps, Instant messaging etc.) and provide multi-channel engagement.

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The Buyer:
Citizens Information Board
CPV Code(s):
32429000 - Telephone network equipment
32500000 - Telecommunications equipment and supplies
48510000 - Communication software package