The Contracting Entity offers contracts for the development, operation, maintenance, support and further development of a new Nem-Konto system (hereinafter the System).
The range of offers for the System includes, inter alia, the following:
A. Development
A.1. Development and implementation of the System
A.2 Transition of self-service solutions for citizens and businesses
A.3 Training of users, supporters and project participants
B. Data conversion of the NemKonto register, previous payment orders, etc.
C. Connection of users, i.e. public payers and private payment service providers
D. Current benefits
D.1. Operating, printing and sending messages
D.2. Support, including hypercare
D.3. Maintenance
E. Ordering services, including further development of the System, consultancy services, connection of new users and training
F. Cross-cutting services, including documentation, quality assurance and reporting
G. Ophørsydelser
I. Background and purpose:
The contracting entity offers a contract for the development, operation, maintenance, support and further development of a new NemKonto system to replace the existing system.
The Contracting Entity is the system owner of the System for the purpose of making it available to users, including public payers, who are covered by lbkg no. 494 of 4 May 2023 and Inatsisartut Act no. 10 of 19 November 2020 on public payments, etc., as well as rules issued pursuant to these laws and all future legislation replacing or supplementing these. The system enables public and private payers to pay out money to citizens and businesses by knowing their CPR/CVR/P/SE number. The existing system contains over 6 million designated bank accounts, handles around 130 million public and private payments annually and sends approximately 85,000 digital and 176,000 physical messages annually. Approximately 2,500 annual inquiries to the support are expected in the future.
The new System must support a high degree of security; stable and safe operation; fast time-to-market; focus on the users; business support, e.g. instant payments; data sharing and extraction; portability.
In connection with the transition from the existing to the new System, there must be parallel operation, where the NemKonto register, etc. is migrated and continuously replicated, and a phased commissioning of the new System is carried out with a view to improving the quality of the system. to support secure and stable payouts throughout the transition. More than 100 paying systems and 700 users will be connected to the System in connection with the transition.
The system must have interfaces with, among other things, the data distributor, the central banks, the Tax Administration and the users.
The contracting entity wants close and agile cooperation between the supplier and the ordering entity as well as other suppliers. Other public authorities may also be involved in the cooperation, in particular through user involvement during the development and testing of the User-friendliness of the System and during pilot operation.
II. Hovedydelser:
(a) Development:
A.1) Development, testing and implementation of the System, incl. PoC, interfaces, etc., which are commissioned incrementally over several sub-deliveries. The development takes place using the principles of the agile methodology, automated testing and DevOps.
A.2) Transition of self-service solutions for citizens and businesses.
A.3) Training of users and supporters in the use of the System and of project participants in the agile method.
B) Data conversion in the form of migration and continuous replication of, inter alia, the following elements: The NemKonto register and payment orders from the existing to the new System.
C) Connection of users, including all public payers and private payment service providers whose paying systems are connected to the existing system.
D) Current services, including operational processes (OP):
D.1) Operation in the form of application operation (e.g. database administration, backup, restore, configuration, patching, release and deployment management, cf. OP, and operational reporting) and infrastructure operations (e.g. operation and maintenance of infrastructure and software, including operating systems, and capacity, configuration, patch, release and deployment management, cf. OP). The Supplier shall ensure efficient and stable operation, high uptime and response times and scaling of the System. Operation also includes printing, enveloping and sending physical messages, as well as sending digital messages.
D.2) Support, bl.a. hypercare og håndtering af incidents, problems, service requests.
D.3) Maintenance, including ongoing and preventive maintenance of the application, minor changes, new versions, bug fixes, release management, 2nd and 3rd line support.
E) Commissioned services, including further development, consultancy services, connection of new users and training.
F) Cross-cutting services, including documentation, quality assurance and reporting.
G) Termination proceedings, including assistance with retenders, repatriation or transfer to a new supplier.