The agreement consists of implementing, making available, maintaining and supporting a case system in the form of a SaaS (Software as a Service) solution including links.

The agreement is entered into for a period of at least 4 years and a maximum of 10 years. The term of the agreement starts when the solution is put into production (expected to be 1 January 2024).

The GR Cooperation Kempen municipalities acts as client on behalf of KempenPlus.

The case system is offered as a SaaS (Software as a Service) solution and includes at least the following functionalities:

• case functionality, including a business and data warehouse;

• document- in recordmanagementfunctionality;

• managementinformatiefunctionaliteit;

• functionalities for the optimization of digital services.

Optionally, the following functionalities are requested:

• Klantcontactfunctionaliteit;

• connection to MyGovernment /Personal Internet Page (PIP);

The case system must be linked to:

• Centric Suite4SociaalDomein

• MS Office

• Scanner