In general, and without prejudice to what is subsequently stated in the Specifications, the actions involved in the award of the tender will be those of the provision of the service for the attention to the box office, information points, entrance line, management of reservations and store in the Science Park, adapting its execution to the great variability of public flows and the diversity of activities and opening periods of the center, so a high degree of flexibility and total guarantee of coverage of the needs that may arise will be required, also foreseeing the attention to the reinforcements of the service necessary to attend activities and events that are scheduled.

Taking into account, therefore, the characteristics of operation of the center and in order to provide a service that meets the quality requirements set by the Museum Management, it is necessary to have a highly qualified company

The Science Park (hereinafter CPC) is, within the scope of the Andalusian Autonomous Community, the

the first interactive Science Museum, whose main objective is to bring scientific culture closer to all

Public. Its creation and subsequent development are intended to enhance the rights of all citizens

to education, especially in scientific, technological and environmental aspects, developing the

The following objectives: To promote the dissemination of science, especially among children and the

youth; promote scientific and environmental culture, enhancing critical and participatory skills and

stimulating the general interest in them; promote the development of science didactics;

maintain a permanent exchange with counterpart centers in other cities and countries; and contribute to

The training of students and professionals of educational centers in the field of science.

To achieve these objectives, the Museum needs to cover the provision of the

information service to visitors by telephone or other channels, on rates, schedules,

ongoing exhibitions, the development of training activities, lecture series, etc., always

prior authorization and approval by the Museum. It is necessary for the operational functioning of the

CPC attention to the ticket offices, attention in ticket lines, online sales, management of reservations of

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Science Park Consortium

Avd. del Mediterráneo s/n. 18006 Granada. Spain

Phone: 958 131 900 - info@parqueciencias.com

www.parqueciencias.com

JUNTA DE ANDALUCÍA

GRANADA CITY COUNCIL

PROVINCIAL COUNCIL OF GRANADA

UNIVERSITY OF GRANADA

SPANISH NATIONAL RESEARCH COUNCIL

Entries of individuals, school and general groups and attention to the shops currently in

operation, as well as those other points of sale of museum material, souvenirs, etc., which

will be created. Derived from these works, it is necessary to perform the control and accounting of sales

store and box office, inventories, stock control, Internet sales logistics, etc.;

with the corresponding assignment of personnel for the tasks. All this in coordination with the

Economic and Administrative Services of the Consortium.

To rationalise this work as well as certain structural expenditure and to simplify the management of

these ancillary or ancillary needs to the CPC's own and essential activity, since they do not form

Part of the corporate purpose of this entity, it is considered that its outsourcing constitutes a formula

efficient from the economic and operational point of view.

In the particular case of the service for the attention to the ticket office, information point, entrance line,

management of reservations and store in the Science Park, the needs to be covered exceed the means

own existing since it requires availability of the service during a time slot that

exceeds the usual working hours of CPC staff (so as not to interfere with other activities

essential corporate), as well as the performance of multiple complementary management tasks, which

Although they are essential, they do not have the necessary critical mass that could justify their internalization in

for more efficient implementation; and all this under working conditions established by a

Collective Agreement alien to that of the CPC itself and that contains important particularities that make

Specialized and professional planning and supervision of compliance is recommended.

In short, for all the above, it is necessary to hire an external service for the

attention to ticket office, information point, entrance line, reservation management and shop in the Parque de

Sciences.