The overall aim of this tender is to secure a relationship with a preferred Contractor to provide Cleaning and Waste and related services as required for a venue’s busy programme of events.

The objectives of the appointment of the preferred supplier includes:

— to provide a professional, cost effective and quality service,

— to provide a wide range of Cleaning and Waste services.

This Contract is for the provision of cleaning and waste services (the Services). For the purpose of this contract, cleaning standards will be set focusing on the employers expectations on cleanliness. These are the basic standards which the employer requires to be achieved. The contractor will be required to review the Key Performance Indicators (the indicators) for each area or element on a regular basis to aid the process of continuous improvement. These indicators will also be used by the Employer’s Operational Representative to highlight where improvements/resources are required.

The main measure of performance will be the quality of cleaning and the effective and responsible disposal of waste from across Group campus. The Contractor’s performance will be judged in more detail against an agreed set of indicators.

Furthermore the Contractor will be appraised on their efforts to add value to this service and therefore to the operation of the venue. The Contractor will be expected to embrace the aspirations of the Employer and assist in its continuous improvement, with specific reference to the Cleaning Standards and Waste Management.

The Contractor will review alongside the Employer recurring faults which either or both parties believe detract from the cleaning or waste management standards. Where possible, progress monitoring will be undertaken with a resolution date agreed.