Provision and implementation of a process mining tool.

The subject of the contract to be awarded is the introduction or adaptation of a process mining tool for the client including the process mining software and its maintenance after acceptance. The offered solution is to be made available for the data sources via the relevant interfaces of the clients for process mining analyzes. The process mining tool is to be installed by the client. In an implementation phase, three processes are to be implemented for each client for visualization and analysis. The installation takes place on-premises, whereby the clients reserve the right to switch to a cloud version of the contractor during the contract period. The contractor must provide the client with the use of his process mining tool on the basis of a concurrent user license model. The clients intend to initially acquire 300 concurrent user licenses for approx. 1,200 authorized users.

Employees of the clients and their IT service providers are to be trained in multiplier training for the contractor with regard to the professional use of the process mining solution.

With regard to the details of the object of the contract, reference is made to the tender documents.