The Integrated Urgent Care 111/CAS service is free to call through NHS 111 and is available 24 hours a day, 7 days a week, 365 days a year (including leap days) to respond to the population of Kent and Medway with a personalised contact and clinical assessment service for patients who:

— Need medical help fast, but it’s not a 999 emergency;

— don’t know who to call for medical help;

— are unsure if they need to go to A&E or another NHS Urgent Care service;

— need health information or reassurance about what to do next; or.

— require continuity of care when in hours GP services are closed.

The 111/CAS service includes a clinical assessment service to ‘consult and complete’ and to provide advice to Healthcare professionals. It must meet the national Integrated Urgent Care specification.

The combined Face-to-Face services forming part of the Integrated Urgent Care.

Service include:

a. 4 Local Urgent Treatment Centre(s) (UTC)

b. Out-of-Hours Face-to-Face service

The Integrated Urgent Care 111/CAS service is free to call through NHS 111 and is available 24 hours a day, 7 days a week, 365 days a year (including leap days) to respond to the population of Kent and Medway with a personalised contact and clinical assessment service for patients who:

— Need medical help fast, but it’s not a 999 emergency;

— don’t know who to call for medical help;

— are unsure if they need to go to A&E or another NHS Urgent Care service;

— need health information or reassurance about what to do next; or.

— require continuity of care when in hours GP services are closed.

The 111/CAS service includes a clinical assessment service to ‘consult and complete’ and to provide advice to Healthcare professionals. It must meet the national Integrated Urgent Care specification.

The combined Face-to-Face services forming part of the Integrated Urgent Care.

Service include:

a. 4 Local Urgent Treatment Centre(s) (UTC),

b. Out-of-Hours Face-to-Face service (previously known as GP Out-of-Hours service)

The Provider of the UTC/Out-of-Hours face-to-face service will be expected to deliver an integrated working model of four Urgent Treatment Centres across North Kent and Medway and a GP Out of Hours service (base and home visiting). Make innovative use of the clinical workforce across the local system. Intrinsically linked to the NHS 111/CAS service, and accept direct bookings from the CAS. A key service in delivering unscheduled urgent care. It must meet Urgent Treatment Centre Principles and Standards.